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Privacy Policy, Terms and Conditions

Privacy Policy, Terms and Conditions

Privacy Policy

Information Collection and Use

Inostar Solutions Inc. is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your username and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We allow third-party companies to collect non-personally identifiable information when customers visit our site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you. Our site does not respond to “Do Not Track” signals or mechanisms.

Registration

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important Inostar Solutions Inc. services such as automated order status updates via e-mail.

Order

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, Interac eTransfer, ACH, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

Cookies

We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The Inostar Solutions Inc. shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, Inostar Solutions Inc. will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.

  • Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.
  • This privacy statement covers the use of cookies by Inostar Solutions Inc. only and does not cover the use of cookies by any advertisers.

Log Files

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

Sharing

We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

We may frame or mask another website so that the look, feel and interface simulate the experience of browsing a genuine Inostar Solutions Inc. web page. Extreme care and discretion are exercised when evaluating third party sites. We only brand third-party sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping.

As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice.

We reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Testimonials

The testimonials section of the Inostar.com website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by Inostar Solutions Inc.. Inostar Solutions Inc. reserves the right to post or remove any testimonial at its discretion.

By posting your comment(s) or testimonial(s) (“Testimonial”) on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.

Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.

Children

Inostar Solutions Inc. does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use Inostar.com in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. Inostar Solutions Inc. is committed to protecting the welfare and privacy of children.

Links

This website contains links to other sites. Please be aware that Inostar Solutions Inc. is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security

Inostar Solutions Inc. takes precautions to protect its customers’ information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry – SSL. Inostar Solutions Inc. uses the most advanced form of SSL software available: 256-bit encryption by GeoTrust. To learn more about SSL, follow this link www.geotrust.com.

Access to all of our users’ information is restricted. Inostar Solutions Inc. operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at admin@inostar.com, or call toll free 1-855-463-2648, to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

All Inostar Solutions Inc. servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a tier-4 datacenter. All backups are stored and locked in a high-level security datacenter. Only personnel with proper security clearance have access to these restricted areas. Backups are not permitted to leave the datacenters without prior authorization.

All employees are kept up-to-date on our security and privacy practices. Every quarter, in addition to any time a new policy is added, Inostar Solutions Inc. employees are notified and/or reminded about the importance of privacy, and what they can do to ensure that customers’ information remains protected at all times.

If you have any questions or concerns about Inostar Solutions Inc.’s security practices, you can send us an email at support@inostar.com.

Special Offers

Our special offers are sent only to customers who grant Inostar Solutions Inc. permission to send them such information.

To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or Inostar Solutions Inc. news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.

Correction/Updating/Reviewing Personal Information

Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our knowledge base section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.

Choice/Opt-out

For customers who wish to opt-out and stop receiving Inostar Solutions Inc. special offers and related news, Inostar Solutions Inc. provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the “permission to send” field when processing their orders. They may also send e-mails to admin@inostar.com with a request to be removed. Finally, they may use the link provided in all Inostar Solutions Inc. communications to automatically unsubscribe.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

If you have opted out of receiving communications from Inostar Solutions Inc., you will still be able to view news of policy changes at www.inostar.com. Otherwise, you may e-mail us at admin@inostar.com or call us toll free at 1-855-463-2648 to ask our customer service department about changes and updates.

Last Update

The Privacy Policy contained herein became officially effective January 1, 2020.

Address

Inostar Solutions Inc.
100 King Street West, Suite 5600
Toronto, Ontario.  M5X-1C9

Inostar.com Policy and Agreement:

Policy & Agreement

Notice to Wireless Communication Service Plan Buyers and Wireless Communication Device Equipment Buyers:

The Inostar.com Policies and Purchase Agreement do not apply to a purchase of a service plan (“Service Plan”) for a wireless communication device such as a cell phone or wireless email device. Inostar.com acts as a Dealer for some companies that provide Service Plans and you can purchase a Service Plan through inostar.com, but your agreement will be with the company that provides the Service Plan and not Inostar.com

The Inostar.com Policies and Purchase Agreement do apply to a purchase of wireless communication equipment, such as cell phones, wireless email devices and accessories from Inostar.com Inostar.com is not owned by or the owner of any company that provides wireless services.

Price, specifications and terms of offers are subject to change without notice. Inostar.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. Inostar.com does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. Inostar.com reserves the right to refuse service to anyone.

Payment Methods

  • Visa
  • MasterCard
  • Discover Network
  • American Express
  • PayPal
  • Inostar.com Preferred Account
  • Inostar Solutions Inc. Gift Card
  • Interac eTransfer
  • Interac Online
  • No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but Inostar.com does not accept international credit cards at this time.

Shipping Methods

  • FedEx 3Day Express Saver – 3 to 4 business days + 24-48 hours to process the order.
  • FedEx 2Day – Delivery within 2 business days + 24-48 hours to process the order.
  • FedEx Standard Overnight – Delivery within 1 business day + 24-48 hours to process the order.
  • Purolator Express Expedited – Delivery within 1 business day + 24-48 hours to process the order.
  • UPS Ground – 5 to 7 business days + 24-48 hours to process the order.
  • UPS 3Day – 3 business days + 24-48 hours to process the order.
  • UPS 2Day – 2 business days + 24-48 hours to process the order.
  • UPS Red Next Day Residential – Delivery within 1 business day + 24-48 hours to process the order.
  • Large Item Delivery and White Glove Delivery – 3 to 5 business days + 24-48 hours to process the order.
  • USPS, Media Mail – Delivery within 2 to 9 business days + 24-48 hours to process the order. (This applies to DVD purchases only.)
  • USPS – APO/FPO orders welcome! Delivery will take approximately 2 to 6 weeks + 24-48 hours to process the order. (Due to military APO/FPO box size, 19″ and larger monitors cannot be shipped via this method; please remove them from your shopping cart before proceeding.)
  • For Hawaii and Alaska customers, FedEx can only ship via 2Day Air and the shipping time will not be guaranteed. Therefore, Inostar.com will default to and charge for 2Day Air.
  • FedEx only offers 2Day service to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.
  • All orders require 24-48 hours processing time before shipping.
  • Inostar.com does not process orders during weekends.
  • No deliveries will be made on Saturday or Sunday.
  • Inostar.com does not guarantee same day shipping.
  • Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.

Price Matching

Inostar.com does not price match competitors. For your convenience, all of our most current pricing is listed on our Web site and updated in real-time. Prices are non-negotiable.

Website use

You agree to use Inostar.com website (the “Website”) only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by Inostar.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Inostar.com You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which Inostar.com may suffer) of any such breach.

Star Combos

Star Combos are offered by Inostar.com as a way of purchasing two items together at a discounted price. To take advantage of a listed Star Combo, select the desired Star Combo from the individual item listing and click Add to Cart. Both items will be added to your shopping cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a Star Combo to your cart, an intermediary page will be promoted to provide you with a second chance. Only one of each Star Combo can be purchased per order. Offers valid only while supplies of both items last. If you attempt to purchase multiple units of a Star Combo, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer’s “limit one per household” provision). Inostar.com cannot guarantee the compatibility of combo items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

* Please note that an item advertised as “free” in a Star Combo may still incur a shipping charge.

Star Bundles

Star Bundles are offered to Inostar.com shoppers as a way to purchase multiple items together at a discounted price. Only one of each Star Bundle can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Star Bundle, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer’s “limit one per household” provision). Inostar.com cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

If you wish to return a Star Bundle for a refund, you must return the ENTIRE BUNDLE within 15 days of the original invoice date. Note that a 15% restocking fee will be applied. Components within a Star Bundle may be returned for repair/replacement only. Individual items within a bundle may only be returned for repair/replacement if an RMA number is acquired within the standard return period.

Customized systems

Customized systems are built-to-order. The components you select for your system will be assembled and tested by trained staff. Customized systems require adequate time for assembly as well as testing to ensure the components are functioning properly. Assembly time varies depending on the system. The required assembly time for each particular system will be listed on the item’s product page.

Your order must be charged in full before we begin building your system. Please note that once an order is charged, it cannot be changed or canceled.

All returns for refund, including refused packages, will be charged a non-refundable 15% restocking fee. All other standard return policies apply. Please refer to the Inostar Solutions Inc. Return Policy for complete details.

Promo Codes

Inostar.com will sometimes furnish an alphanumeric code that can be used for promotions on our Web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Inostar.com Web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Mail-in Rebates

For your convenience, Inostar.com does its best to advertise any current rebates on our Web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Sales Tax

Sales tax is only required for orders shipping to Canada.

Product Testing

Inostar.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. Inostar.com does not conduct product testing before shipping any merchandise.

“Must Be Purchased with Hardware”

The “must be purchased with hardware” precept is mandated by the software publisher. In accordance, Inostar.com customers must purchase some type of product which falls under the general category of computer hardware in order to purchase applicable software. Hardware is classified as any component that will be used when assembling a computer system (a hard drive, motherboard, processor and a floppy drive are all examples of merchandise that will qualify). There is no specific or set price the hardware has to be, merely that there is some sort of eligible hardware present in the order itself.

Money Back Guarantee/Refund Policy

All unopened merchandise unless otherwise indicated may be returned within 15 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Inostar.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

Inostar.com SATISFACTION GUARANTEE – Inostar.com offers our customers a 15-day satisfaction replacement or refund guarantee on all purchases, except:

  • 7-day replacement or refund guarantee on all CPUs.
  • For CPUs, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment.
  • Downloadable software may not be exchanged or returned for a refund after purchase.
  • DVDs are non-refundable but may be exchanged for a functional version of the same film by using the pre-paid shipping label packaged with your order.

Software Return Policy

Retail Software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting Inostar.com Customer Service at support@Inostar.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. Inostar.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Physical Damage Policy

Physical damage to any product purchased at Inostar.com will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Inostar.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from Inostar.com As a result, Inostar.com will return any physically damaged CPU back to the customer at the customer’s expense.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 15 days.

Technical Support

Inostar.com does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at Inostar.com

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Inostar.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Rush processing

Inostar.com will rush process your order for an additional fee provided that the following conditions are met:

  • Order is submitted before 12 noon PST.
  • Your transaction and credit card authorization is successfully completed before 12:30PM PST.
  • Your shipping address matches your credit card billing address (i.e. No alternate ship to address).
  • Rush Processing does NOT apply to Pre-Paid Check orders.

Rush Processing Disclaimer:

IN ALL CIRCUMSTANCES, INOSTAR SOLUTIONS INC.’S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE INOSTAR.COM CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, INOSTAR.COM WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $9.99 RUSH PROCESSING FEE WILL BE REFUNDED.

Pre-orders

Click the Pre-order button in the item description and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered DVD or software is in stock and ready to ship. If you purchase an in-stock item with a pre-order item, you will be charged accordingly for the available product and the difference when your pre-ordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the pre-ordered merchandise. You will be kept up-to-date via our Web site and through standard Order Status emails to your account.

Backorders

Inostar.com may choose to sell backordered merchandise. We may choose charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items available are damaged and/or not in a condition that we can sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. It is also possible for price increases to occur during the backorder period. In such cases, the difference between the amount originally paid and the new price will be due before delivery of your order. An automated email will also be sent to your Inostar.com login to alert you of the situation.

Order status

Inostar.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Inostar.com ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our Web site.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 256-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

Inostar.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our Web site will be used for processing purposes only. The only e-mails you will receive from Inostar.com are updates to any recent orders and/or returns.

Safe Shopping Guarantee

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Change Orders

You may request a change to your order provided the order has not already been charged to your account. Please call 1-855-463-2648 during Inostar Solutions Inc.’s hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel Orders

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call 1-855-463-2648 during Inostar Solutions Inc.’s hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Resellers

Unfortunately, we do not currently have a reseller or discount program available at this time. Inostar.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our Web site. Anytime we receive any specials or promotions, we will immediately post them on our Web site for you to take advantage.

  • Tax: All customers outside of Canada will not be charged any sales tax. Therefore, there is no need to fax or set up any reseller tax exemption form.

Volume Discounts

Inostar.com does not have a reseller or discount program available at this time. We work hard to negotiate the best values on the Internet and offer these tremendous values to all of our customers via our Web site. All of our inventory shown online is live, posted in real-time and accessible 24/7/365. We also do our best to advertise any specials, promotions or rebates for our customers’ benefit.

Product Listings

Inostar.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Inostar.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from Inostar.com are provided as resources to customers looking for additional information and/or professional opinion. Inostar.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.

Product Revisions

Inostar.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Inostar.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately, there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Inostar.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Inostar.com will not be held responsible for product revision changes.

Product Reviews

Inostar.com reads all reviews before posting them and reserves the right to deny any review.

Here are some of the things that can cause a review to be denied:

  • Offensive or abusive language.
  • Prices and availability can change very quickly on the Inostar.com Web site, so please leave such information out of your review.
  • Hyperlinks/URLs.
  • References to other stores/resellers.
  • Comments on products that were either physically damaged or misused.
  • Replies to existing customer reviews; please do not attempt to initiate discussions here.
  • Comparisons to competing brands/products of competing brands.
  • Criticism of Inostar Solutions Inc.’s service or the service of our operations partners. (FedEx, Purolator, UPS, Moneris, PayPal, etc.)
  • References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation (overclocking, hacked drivers, tweaking/modding, etc.)
  • Illegal content
  • Invasions of personal privacy
  • Pornography or obscenity
  • Hate or incitement of violence, threats of harm or safety of a person
  • Graphic violence or other acts resulting in serious injury or death
  • Any violations of copyright. Please see our DMCA policy for more information.
  • Any violation of laws and/or copyrighted musical works.

We may change these policies at any time without notice.

Purchase Agreement

By accepting delivery of any product ordered from Inostar.com (“Inostar.com”), you (“Customer”) agree to be bound by the terms and conditions listed below. You and Inostar.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Inostar.com Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Inostar.com

Satisfaction Guarantee

Inostar.com offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

  • 7-day refund/replacement guarantee on Retail, OEM and Open Box processors. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value.
  • Downloadable software may not be exchanged or returned for a refund after purchase.
  • If you wish to return a Star Bundle for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Star Bundle may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Return Policy period.
  • Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.

To take advantage of Inostar Solutions Inc.’s satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of Inostar Solutions Inc.’s Return Policy Procedure will result in the loss of Inostar Solutions Inc.’s refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Product Return Procedure

  • To return a product in compliance with Inostar Solutions Inc.’s satisfaction guarantee, you must obtain a Return Merchandise Authorization (“RMA”) number within the guarantee return period for the product (described above). Please contact us to acquire an RMA number. All RMA requests must be filed online. Inostar.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Inostar.com RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
  • Customer is solely responsible for shipping any returned product to Inostar.com Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Inostar Solutions Inc.’s Return Procedure will be breached and Inostar.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
  • Inostar.com will not refund to Customer the original shipping charges. In addition, Inostar.com will assess a 15% restocking fee against the Customer’s account on all returns for refund.

Warranties; All Product Sold “AS-IS” or “With All Faults”

INOSTAR SOLUTIONS INC. IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY INOSTAR SOLUTIONS ARE NOT MANUFACTURED BY INOSTAR SOLUTIONS INC. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER’S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). INOSTAR SOLUTIONS INC. ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. INOSTAR SOLUTIONS INC. MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. INOSTAR SOLUTIONS INC. DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL ITEMS SOLD THROUGH INOSTAR.COM ARE SOLD “AS-IS” OR “WITH ALL FAULTS.” THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR INOSTAR SOLUTIONS INC. ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

Limitation of Liability

IN ALL CIRCUMSTANCES INOSTAR.COM ‘S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. INOSTAR.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. INOSTAR.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT INOSTAR.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Recordings

Inostar Solutions Inc. does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Inostar Solutions Inc. unless Customer has provided clear and conspicuous notice to Inostar Solutions Inc. and has received prior written consent from Inostar Solutions Inc..

General Terms and Conditions

Orders

An order is not binding upon Inostar Solutions Inc. until it is accepted; Inostar Solutions Inc. must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Inostar.com You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 2.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your Inostar Solutions Inc. invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to Inostar Solutions Inc..

Risk of Loss

Inostar Solutions Inc. will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) — excepting software– and risk of loss passes to the Customer upon delivery to the carrier. Inostar.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Inostar.com to sign appropriate documents on Customer’s behalf to permit Inostar Solutions Inc. to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Inostar Solutions Inc. will advise Customer of estimated shipping dates, but Inostar.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transactions between Inostar.com and Customer shall be governed by the laws of the Province of Ontario and the Supreme Court of Canada, without regard to its conflict of laws rules. Specifically, the validity, interpretation and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Except for claims for injunctive relief by either party, Customer and Inostar Solutions Inc. agree that any dispute or controversy arising out of, in relation to, or in connection with this agreement or Customer’s use of the Inostar Solutions Inc. Website shall be finally settled by binding arbitration in Toronto, Ontario. ANY DISPUTE RESOLUTION PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR THE SALES TRANSACTIONS BETWEEN INOSTAR SOLUTIONS INC AND CUSTOMER, WHETHER IN ARBITRATION OR OTHERWISE, SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION, AND INOSTAR SOLUTIONS INC. AND CUSTOMER EXPRESSLY AGREE THAT CLASS ACTION AND REPRESENTATIVE ACTION PROCEDURES SHALL NOT BE ASSERTED IN NOR APPLY TO ANY ARBITRATION PURSUANT TO THESE TERMS AND CONDITIONS.

Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Inostar.com that is more than one year after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Canadian law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party’s right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with Inostar Solutions Inc.’s invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Inostar.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Inostar.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

Copyright Policy

Reporting Claims of Copyright Infringement

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from Inostar.com infringe your copyright, you may request removal of those materials (or access to them) from Inostar.com by submitting written notification to our Copyright Agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), the written notice (the “DMCA Notice”) must include substantially the following:

  • Your physical or electronic signature;
  • Identification of the copyrighted work you believe to have been infringed;
  • Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material;
  • Your name, mailing address, telephone number, and email address;
  • A statement by you that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Our designated Copyright Agent to receive DMCA Notices is:

Copyright Agent
Inostar Solutions Inc. Legal Department
500 King Street West, Suite 5600
Toronto, Ontario. M5X 1C9
Phone: 1-855-463-2648
support@Inostar.com

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Please be aware that if you knowingly materially misrepresent that material or activity on Inostar.com is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

Counter-Notification Procedures

If you believe that material you posted on Inostar.com was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a “Counter-Notice”) by submitting written notification to our copyright agent (identified below). Pursuant to the DMCA, the Counter-Notice must include substantially the following:

  • Your physical or electronic signature;
  • Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled;
  • Your name, mailing address, telephone number, and email address;
  • A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled;
  • A statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which Inostar.com may be found) and that you will accept service from the person (or an agent of that person) who provided Inostar.com with the complaint at issue.

Completed Counter-Notices should be sent to:

Copyright Agent
Inostar Solutions Inc. Legal Department
500 King Street West, Suite 5600
Toronto, Ontario. M5X 1C9
Phone: 1-855-463-2648
support@Inostar.com

The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice.

Please be aware that if you knowingly materially misrepresent that material or activity on Inostar.com was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

Repeat Infringers

It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.